Privacy Policy

INTRODUCTION

At SkyCrown, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform. We understand the importance of safeguarding your personal information and are committed to complying with applicable data protection laws.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our services.

We regularly update our Privacy Policy to reflect changes in our practices and regulatory requirements. Please review this policy periodically to stay informed of any updates. Your continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy.

INFORMATION WE COLLECT

We collect personal and non-personal data to provide you with an enhanced experience when using our platform. The information we collect can include, but is not limited to, the following:

a) Personal Identification Information: Such as your name, email address, phone number, postal address, date of birth, and gender, which you provide when registering on our website or interacting with our services.
b) Account Information: Data related to your account, including username, password, account activity, and preferences that help us improve your experience.
c) Payment and Transaction Information: This includes your payment methods, transaction history, and other financial information needed to process payments and withdrawals.
d) Usage Data: We collect information about how you interact with our platform, such as your IP address, browser type, operating system, device information, and the pages you visit.
e) Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our platform, personalize content, and analyze website traffic. You can control cookie settings through your browser.
f) Communication Data: Any communications you have with us, such as emails, messages, and live chat interactions.
g) Verification Documents: In some cases, we may require you to provide verification documents such as identity proofs, payment receipts, or other forms of identification for account security and compliance purposes.

HOW WE USE YOUR INFORMATION

The information we collect is used for various purposes, including but not limited to:

a) To provide you with personalized services and a tailored user experience based on your preferences and behavior.
b) To process your transactions, payments, deposits, withdrawals, and to provide customer support services.
c) To improve the functionality of our website, analyze usage patterns, and ensure the security and integrity of our platform.
d) To communicate with you about your account, updates, promotions, offers, and important notifications related to our services.
e) To comply with legal, regulatory, and contractual obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
f) To detect, prevent, and investigate fraudulent activities, illegal activities, and violations of our terms of service.
g) To send you promotional and marketing materials that you have consented to receive, including information about our latest offers, news, and events.
h) To respond to your inquiries, feedback, and support requests in a timely and efficient manner.

MARKETING AND COMMUNICATIONS

We may use your contact information to send you marketing communications, such as newsletters, promotional offers, or personalized updates about our services. You can opt out of receiving marketing communications at any time by using the unsubscribe link in the emails or by updating your preferences in your account settings.

We may also collaborate with third-party partners for advertising and marketing purposes, and in such cases, we may share limited data to improve the relevance of the advertising you receive. If you prefer not to receive targeted advertising, you can manage your advertising preferences through your browser settings or other privacy tools.

HOW WE SHARE YOUR INFORMATION

Your personal data may be shared with third parties under the following circumstances:

a) Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, delivering marketing materials, or analyzing data. These providers are contractually obligated to safeguard your data and only use it for the purposes for which it was shared.
b) Legal Compliance: We may disclose your data if required by law, regulation, or governmental request, including complying with law enforcement requests or to protect the rights, safety, or property of SkyCrown or its users.
c) Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. We will notify you of such changes and provide an opportunity to review and delete your personal data if desired.
d) Third-Party Advertising Partners: We may share anonymous or aggregated data with advertising partners to deliver more relevant ads to users. These partners may use cookies and tracking technologies to personalize ads based on your browsing behavior.
e) Payment Processors: For processing transactions and withdrawals, we may share your financial details with third-party payment processors. These processors are responsible for securing and managing your financial information according to their privacy policies.

DATA STORAGE AND RETENTION

Your personal data is stored securely on our servers, and we use appropriate technical and organizational measures to protect it. We will retain your information for as long as necessary to provide services to you, fulfill our legal obligations, and resolve disputes. Once your personal data is no longer required for these purposes, it will be securely deleted.

We may retain certain data for a longer period in accordance with applicable legal and regulatory requirements, such as maintaining records for anti-money laundering and fraud prevention purposes. Your data may be stored in a secured location and archived in compliance with relevant laws.

YOUR RIGHTS REGARDING YOUR PERSONAL DATA

As a data subject, you have certain rights under data protection laws. These rights include:

a) Right to Access: You can request access to the personal data we hold about you.
b) Right to Rectification: You can correct or update any inaccurate or incomplete data we have about you.
c) Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
d) Right to Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
e) Right to Object: You can object to the processing of your personal data for certain purposes, including marketing.
f) Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another controller if applicable.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request in accordance with applicable laws and within a reasonable timeframe.

DATA SECURITY

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access protocols. However, no method of data transmission over the internet is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

If we become aware of a data breach that compromises your personal information, we will notify you promptly and take appropriate measures to mitigate the impact of the breach.

COOKIE POLICY

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us to personalize content, remember your preferences, and analyze website traffic. You can control your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as outlined in this policy.

CHANGES TO THIS POLICY

We reserve the right to update and amend this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect as soon as it is published. We encourage you to review this policy periodically for any updates. If we make significant changes, we will notify you via email or through a notice on our platform.

CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]

Postal Address: SkyCrown Privacy Department, [email protected]