Responsible Gaming
Our Approach to Responsible Gambling
At SkyCrown Casino, we view online gaming as a form of entertainment, not a way to earn money. However, we understand that some individuals may lose control over their gambling habits. It’s essential to understand that gambling should never be seen as a solution to financial problems or a method to recover from debt. Monitoring your time and financial expenditure is critical when playing at an online casino.
If you feel that gambling is becoming a concern, or you’re spending more money than you’re comfortable with, we highly recommend implementing measures such as setting Personal Limits, opting for Self-Exclusion, or reaching out for support from professional organizations.
If you’re unsure whether you’re showing signs of a gambling addiction, take our self-assessment quiz to evaluate your behavior.
Managing Your Spending and Losses
We aim to promote responsible gambling, and to help you achieve this, we offer the Personal Limits feature. This tool allows you to set limits on deposits, losses, wagers, and game expenditures. Access this feature through your account under the “Personal Limits” section.
Limits can be modified at any time. A reduction in your limit will take effect immediately, while increasing your limit will require email confirmation and will only be allowed after the previous limit has expired, to prevent hasty decisions. If you need assistance with Personal Limits, feel free to contact our support team at [email protected].
Types of Limits
- Deposit Limit: Set a limit on your deposits per day, week, or month.
- Loss Limit: Control your losses per day, week, or month. Please note that this limit applies to your original deposit, not the winnings.
- Wager Limit: Set a limit on the total amount you can wager per day, week, or month.
Need a Break?
You can set a Cooling-Off Period, which temporarily prevents you from depositing funds and excludes you from any promotions. However, you can still withdraw your remaining balance during this time. Once the period ends, your account will be reactivated automatically.
If you feel that you need a more extended break, the Self-Exclusion option allows you to block your access to your account for a predetermined period. During self-exclusion, you will be excluded from all promotional offers and will not be able to deposit or withdraw funds.
Understanding Self-Exclusion
Self-exclusion is a voluntary decision to block access to your account for a set or indefinite period. If you decide to self-exclude, contact our support team via live chat, and we will take immediate action to restrict access to your account.
While self-excluded, you will not be able to log into your account or withdraw any remaining balance. To retrieve your funds after the exclusion period, please reach out to us via live chat or email at [email protected], and our support team will assist you.
Please be aware that you will still need to undergo any required verification procedures, even during self-exclusion.
What is Reality Check?
It’s easy to lose track of time when you’re enjoying yourself. That’s why we send you an hourly reminder that shows how much you’ve spent at SkyCrown Casino. This reminder will appear whether you’re playing one game or multiple games, giving you the opportunity to assess your gameplay and take a break if necessary.
Age Verification
SkyCrown Casino is strictly for players who are at least 18 years old. We use various methods to ensure that minors cannot register and play on our site. The casino has the right to request proof of identity, and if a player is underage, access will be denied immediately.
We also urge parents to take steps to protect their children from accessing online casinos. There are software solutions available to help parents control and block access to gambling sites.